Are you ready to make a significant impact in the world of client onboarding and services? As a Technical Implementation Specialist, you'll work closely with business partners and clients, ensuring seamless product implementation. Join us to be part of a dynamic team that values innovation and client satisfaction.

Job Summary

As a Technical Implementation Specialist within the Client Onboarding and Services (COS) group, you will coordinate all aspects of product implementation setups. You will handle a high volume of simultaneous requests, ensuring timely and efficient execution. Your role involves collaborating with tech teams and facilitating client discussions to understand requirements.

Job Responsibilities

Exhibit ownership and client satisfactionManage clear expectations and timelinesCommunicate status updates to partners/clientsDemonstrate creative problem-solvingAdhere to policy and proceduresEscalate and resolve issues promptlyRecord observations and escalate as neededIdentify gaps and recommend solutionsHandle multiple requests simultaneouslyManage conflict and mobilize resourcesAssist in product setup per requirements

Required qualifications, capabilities, and skills

Communicate effectively verbally and in writingAnalyze logically with attention to detailManage multiple work requests efficientlyTest mainframe or file systemsUnderstand system, regression, or UAT testingHold an engineering degree with relevant experienceWork evening/night shifts willingly

Preferred qualifications, capabilities, and skills

Collaborate effectively with diverse teamsAdapt quickly to changing environmentsInnovate solutions for complex challengesLead projects with minimal supervisionUtilize advanced technical skillsEngage proactively with clientsEnhance processes for efficiency