Job Description We are seeking an Intermediate Azure DevOps (ADO) Technical Delivery Analyst to support the SAP S/4HANA shERPa program. This role provides first‑line triage and intake for SIT/UAT defects, coordinating defect activities across ITS and functional testing teams. The candidate will ensure high-quality intake, correct routing of issues, and smooth communication between testing and ITS. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 3–5 years experience in Technical Delivery, Testing, or ADO-driven roles (Intermediate level).  • Strong hands-on experience with Azure DevOps, including:   ○ Boards   ○ Bugs & Work Items   ○ Queries   ○ Defect lifecycle management  • Experience with ServiceNow or similar ticketing/ITSM systems.  • Familiarity with ticketing systems such as ITell.  • Generalized testing and defect triage experience.  • Ability to differentiate functional defects vs. non-defect operational issues.  • Experience in SIT/UAT, cutover, and hypercare workflows. Strong communication skills; comfortable presenting to technical leadership. • Exposure to ERP or Finance programs (SAP experience strongly preferred).  • Experience in large, multi-stream enterprise programs (SAP, integrations, analytics, business testers).  • Familiarity with cloud environments (GCP, Azure, AWS).  • Experience with global or follow-the-sun teams (APAC overlap a plus).