Job Description Insight Global is seeking a Technical CRM Specialist for a full‑service law firm to support, enhance, and stabilize their enterprise CRM environment built on Microsoft Dynamics 365 (D365). This is a full-time permanent position with long-term stability, excellent mentorship, and strong internal growth potential. The firm is investing in the future of its CRM platform and is looking for a technically strong professional who can deepen functionality, improve system reliability, and support users across business development, marketing, and administrative teams. This individual will play a key operational role, ensuring the CRM ecosystem—including its APIs, real‑time marketing features, and integrations with the firm’s finance system—runs smoothly and continues to evolve with new features. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements -Strong hands-on experience with Dynamics 365 CRM (D365). -Technical understanding of API behavior, RESTful APIs, and how data interacts with CRM systems. -Knowledge of SQL for troubleshooting, queries, and data validation. -Experience with CRM plug-ins, including maintaining custom plug-ins (mainly Contacts & Accounts). -Ability to manage and troubleshoot CRM integrations (especially with finance systems). -Solid understanding of CRM system architecture and real-time marketing features. -Experience with Power BI dashboards. -Knowledge of C# or .NET for deeper technical work or custom development. -Willingness to learn, collaborate, and work closely with a long-tenured CRM team. -Strong interpersonal skills and comfort working with non-technical end users. -High responsiveness and urgency—occasionally supporting last-minute marketing or events needs. -Flexibility for rare but pre‑approved overtime when needed.