Your Title: Technical Communicator
Job Location: Christchurch, NZ
Our Department: Caterpillar Trimble Control Technologies (CTCT)
Shape the Future of Machine Control as our Next Technical Communicator!
Are you excited by a role where you can craft learning experiences that empower users and make complex systems feel effortless, while shaping the future of earthmoving with advanced machine control solutions? Join our Information Experience (IX) team and help redesign how users discover, understand, and apply product knowledge in a world where the digital and physical meet.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control, and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance. For more information on currently developed products, see http://construction.trimble.com/earthworks
What Makes This Role Great:
In this role, you’ll move beyond traditional documentation to influence the entire user journey, from machine operators to complex service technician workflows. You will have the unique opportunity to experiment with emerging trends like AI-assisted writing and embedded video, directly impacting how operators around the globe interact with heavy earthmoving equipment.
Key Exciting Responsibilities
Design and deliver high-impact, user-focused content, including UX writing, dynamic video, and UI-integrated help that empowers operators to succeed
Execute the Information Experience vision across multiple product lines, transforming complex technical data into seamless, integrated content experiences
Collaborate with global experts in Engineering, UX, and Product to advocate for the customer and influence product decisions with a customer -first mindset
Optimise content design by researching user behavior and conducting validation testing to identify and solve real-world pain points.
Essential Skills & Experience
Experience: 5+ years of experience writing technical content for complex software or hardware products
Portfolio: A strong portfolio that showcases clear, thoughtful content in a range of formats or delivery methods
Technical Writing: Proven ability to balance technical accuracy with accessibility for diverse user personas
Education: Bachelor's degree in Technical Writing, English, or a related field (or equivalent practical experience).
Bonus Points For:
Experience with structured content authoring tools, specifically MadCap Flare
Familiarity with version control systems and agile development practices
Background in construction, civil engineering, or heavy equipment industries.
Logistics:
Location: Christchurch, New Zealand (In-Office).
Based at Trimble’s NZ headquarters in Christchurch, New Zealand (handily located on the Little River Link Cycleway), home to over 400 Trimble employees, enjoy free parking, securely covered bike sheds, an onsite gym, showers, an active social club, and a great team environment where people love working with leading technology solutions
Please note: Only applicants legally entitled to work in New Zealand will be considered
Travel Requirement: 0%.
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Keywords: technical communicator, technical author, information experience (IX), UX Writing, Madcap Flare, technical writer, machine control, earthmoving technology, user assistance, content strategy
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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