Technical Account Manager, Middle East Region (Belgrade Based)
Nutanix
Hungry, Humble, Honest, with Heart.
The OpportunityNutanix is hiring Technical Account Manager (TAM), based in Belgrade, to support our Customer Success organization across the METI region. The TAM is a technical expert in the Nutanix platform who helps ensure customer satisfaction, strengthens customer relationships, and serves as a trusted advisor to Nutanix customers.The Nutanix TAM acts as a single point of contact and customer advocate, providing direct access to various Nutanix business functions, including Support, Engineering, Product Management, Marketing, and Executive Leadership. Strong technical expertise in virtualization and data center IT infrastructure (storage, compute, networking) is essential. Preferred qualifications include experience with private/public cloud services and/or leading enterprise solutions (VDI, RDBMS such as MSSQL/Oracle/SAP, Big Data) in large-scale enterprise deployments with direct customer-facing responsibilities.
About the TeamThe Technical Account Manager (TAM) role is a key part of Nutanix’s highly skilled and dynamic Technical Account Management team, which is dedicated to delivering exceptional customer success. This team thrives on collaboration and mutual support, with members regularly sharing insights and experiences to strengthen collective knowledge. The team’s mission is to drive customer satisfaction and engagement through proactive support and strategic consultation, ultimately contributing to the growth and success of Nutanix’s customer base.You will report to the Services Delivery Manager, who fosters an inclusive and supportive leadership style, emphasizing regular one-on-one meetings to ensure alignment with objectives and to address any concerns. This role follows a hybrid work model.
Your RoleCreate a good understanding of the customer’s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.Drive increased product adoption, and experience by doing the following:Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practicesCoordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibilityIdentify training needs for the customer and help orchestrate training/boot camps for the customerIdentify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customerRecommend and/or perform health checks, as neededPull in expert Nutanix resources for conductive deeper dives with the customer. Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed
What You Will Bring3-5 years of work experience in technical customer-facing roles (Support Engineer, Systems Engineer, Technical account managers)Technical expertise in data center technology, virtualization, and hyper-converged solutions. Relationship-oriented, credible with customers and sales teamsAbility to drive a consultative conversation with the customerExcellent written, verbal, presentation, and interpersonal communication skillsBA/BS, advanced degree a plusFluency in English is required for this position; proficiency in Arabic is considered a valuable plus.Availability to work full-time (40 hours per week), Sunday through Thursday
Work ArrangementHybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
The OpportunityNutanix is hiring Technical Account Manager (TAM), based in Belgrade, to support our Customer Success organization across the METI region. The TAM is a technical expert in the Nutanix platform who helps ensure customer satisfaction, strengthens customer relationships, and serves as a trusted advisor to Nutanix customers.The Nutanix TAM acts as a single point of contact and customer advocate, providing direct access to various Nutanix business functions, including Support, Engineering, Product Management, Marketing, and Executive Leadership. Strong technical expertise in virtualization and data center IT infrastructure (storage, compute, networking) is essential. Preferred qualifications include experience with private/public cloud services and/or leading enterprise solutions (VDI, RDBMS such as MSSQL/Oracle/SAP, Big Data) in large-scale enterprise deployments with direct customer-facing responsibilities.
About the TeamThe Technical Account Manager (TAM) role is a key part of Nutanix’s highly skilled and dynamic Technical Account Management team, which is dedicated to delivering exceptional customer success. This team thrives on collaboration and mutual support, with members regularly sharing insights and experiences to strengthen collective knowledge. The team’s mission is to drive customer satisfaction and engagement through proactive support and strategic consultation, ultimately contributing to the growth and success of Nutanix’s customer base.You will report to the Services Delivery Manager, who fosters an inclusive and supportive leadership style, emphasizing regular one-on-one meetings to ensure alignment with objectives and to address any concerns. This role follows a hybrid work model.
Your RoleCreate a good understanding of the customer’s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.Drive increased product adoption, and experience by doing the following:Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practicesCoordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibilityIdentify training needs for the customer and help orchestrate training/boot camps for the customerIdentify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customerRecommend and/or perform health checks, as neededPull in expert Nutanix resources for conductive deeper dives with the customer. Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed
What You Will Bring3-5 years of work experience in technical customer-facing roles (Support Engineer, Systems Engineer, Technical account managers)Technical expertise in data center technology, virtualization, and hyper-converged solutions. Relationship-oriented, credible with customers and sales teamsAbility to drive a consultative conversation with the customerExcellent written, verbal, presentation, and interpersonal communication skillsBA/BS, advanced degree a plusFluency in English is required for this position; proficiency in Arabic is considered a valuable plus.Availability to work full-time (40 hours per week), Sunday through Thursday
Work ArrangementHybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
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