Job Title:

Technical, IT Operations

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

The role:

The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. You will report to our Technical Support Manager for EMEA.

What you need to have?

Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experienceExperience with NetworkFluent in EnglishProficient in Excel (can perform complex functions)Knowledge of Active DirectoryKnowledge of Incident responseExperience as L1/2 Technical supportCCNA, MCSA, SCCM, BigFix Certifications

Responsibilities:

Coordinate as smart hands with different portfolios and engineering workgroupsProvide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxesPerform hardware and software upgrades to peripheral equipmentAttend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clientsPrepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and systemPerform site maintenance and safety checks of assigned equipmentPerform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop EngineeringSpend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

Location:

EGY Cairo - Plot no. 53, North Teseen st building 202

Language Requirements:

Time Type:

Full time2025-11-30

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