The AAC Tech Support Specialist provides clients technical support via phone, video, email and in-house. Documents support interactions, including interaction details and resolutions. Tests and provides feedback on related software and technologies.

JOB FUNCTIONS:

Provides clients technical support via phone, video, email and in-house. Troubleshoots to help clients who have issues with their devices. Helps to prepare equipment and accessories for speech-generating devices prior to shipment. Reviews and tests a variety of new and existing communication software programs to provide feedback and training to internal and external customers. Performs other duties as assigned Complies with all policies and standards