Aon sp. z o.o. Tech Support Agent – Night Shift Are you a problem solver? Do you love communicating with people? Do you have an engaging personality and are keen to work in the field of customer care and support? If so, this is the role for you! Our office is located in Krakow and this role is open both to hybrid as well as fully remote working setting. Your standard working days will be Monday - Friday, from 6:00 pm - 2:00 am CET after training period (Monday - Friday, 10 am - 6 pm CET). Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. About Aon’s Assessment Solutions Aon's Assessment Solutions provides clients with powerful tools and insights to help them make better talent decisions at every stage of the employee lifecycle. This includes pre-hire assessments, identifying future leaders, screening for digital skills and agility, and AI-enabled solutions. Aon's Assessment Solutions undertakes 30 million assessments each year in 90 countries and 40 languages. What the day will look like Your day-to-day responsibilities will ensure that our customers and clients have a seamless experience throughout their use of our online assessment tools. Core activities include: Helping candidates with their questions concerning the completion of our online testing tools Being the first point of contact for all our customer queries Providing guidance to our customers via email Delivering technical support to internal and external clients Collaborating closely with the appropriate departments to enable a quick resolution for the candidate The effective use of the systems and tools available to the Support Centre How this opportunity is different Our company emphasizes pioneer thinking, client-centricity, career progression, and personal and professional integrity. This includes having a stimulating work environment, flat hierarchies and an open, internationally minded team, an encouraging and adaptable team culture and opportunities to learn in a dynamic, fast paced working environment. The Tech Support Agent will have the opportunity for long term career progression within Aon whilst working as part of a fun, friendly and collaborative team. Skills and experience that will lead to success Experience working in customer service environment and/or in a service/support type role Confident computer skills with the ability to learn and use various systems (essential) Fluent in both verbal and written English and strong communication skills, knowledge of an additional language is advantageous Ability to work on own initiative with a positive attitude to problem-solving Excellent attention to detail, accuracy and ability to multitask Availability and willingness to work outside of regular hours is required How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Please attach CV in English only. #LI-VIRTUAL #LI-MK1 2570266