Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The position's responsibilities include scaling support of several data center locations including day to day assistance with capacity management. You will work closely with internal customers as well as external vendors to facilitate smooth project execution as directed by network scaling leadership and technical program managers. You will leverage your experience to support large scale, enterprise class datacenters as you work to drive the stability and supportability of our next-generation networks. As a Builder in this space you will work in a fast paced, collaborative environment requiring regular customer interaction and strong verbal and written communication skills. Additionally, it is expected that all members of the team contribute in the continued development and enhancement of operational procedures and that all are innovating on behalf of AWS. Basic Qualifications - High school diploma or equivalent as well as 3 years experience in an IT role or closely related field as well and 1+ year experience working in a data center or critical work environment - 1+ year experience working with ticketing systems and or project tracking software as well as 1+ year experience troubleshooting network & routing connectivity related issues, including troubleshooting of network device configurations and low level application interaction - 1+ year experience working with 3rd party vendors as well as 1+ year experience working in multi-stakeholder projects or programs and ability to move and lift computer equipment up to 50 lbs Preferred Qualifications - 2+ years experience with ethernet and IP networking as well as 2+ years experience working in virtualized enterprise networking environments - 2+ years experience working with IT best practice frameworks (ITIL, LEAN, AGILE) - Strong verbal and written communication skills as well as good judgment and instincts in decision-making. - Ability to prioritize in a complex, fast-paced environment as well as ability to evaluate new technology; deploy and maintain new services. - Organized self-starter with quantitative analytic abilities and proven problem-solving skills. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.