**Job title** : **_Tech Enterprise Delivery Data Analyst_** + _Location:_ Budapest – Sanofi Business Services, Váci Greens + Hybrid working **About the Role** The Digital Tech Enterprise Delivery Expert – Data & Service Performance will be responsible for overseeing and enhancing the delivery of technology services not covered by existing outsourcing contracts. This includes support for workplace transformation, country-specific solutions, and agreements related to On-site Support, Service Desk (NEO & non-NEO), Specialized Services, Infrastructure, Voice and Video, Event Management, Devices, and Printing Services. This position demands a strategic and operational mindset, with the ability to navigate moderate complexity, make informed decisions within established frameworks, and drive improvements in service quality and team performance. The expert will be expected to lead initiatives, support cross-functional collaboration, and ensure that services are aligned with business needs and user expectations. **Key Responsibilities** + Coordinate the performance execution of the Global Services & Experience strategy across all GBU/GFUs and other stakeholders, aligning with Digital Tech and Customer-Facing Technology teams to define and deliver effective service roadmaps. + Monitor and enhance the performance of local, regional and global services, ensuring consistent delivery and a positive user experience. + Responsible for generating and evaluating reports in Service Now to provide ticket management analysis as uncover trends, identify gaps, and propose actionable insights that support strategic planning and operational efficiency. + Design, implement and maintain Power BI dashboards to visualize operational KPIs and SLAs, enabling data-driven decisions and continuous improvement. + Lead or support small-scale projects and initiatives, ensuring alignment with global standards and timely execution. + Partner with internal stakeholders to identify opportunities for automation, consolidation, and optimization of service delivery. + Act as the global point of contact for technology-related issues, ensuring adherence to SOPs and service level agreements. + Facilitate governance processes by connecting delivery, product, and platform teams, promoting transparency and alignment. + Contribute to the development of team capabilities by sharing knowledge, promoting best practices, and fostering a culture of accountability. **Soft Skills & Communication** + Strong communication skills are essential for engaging with global stakeholders and translating technical insights into business-relevant recommendations. + Ability to work both independently and collaboratively in a remote-first, cross-functional environment. + Fluency in English is required to ensure effective communication across regions. + A proactive and analytical mindset, with attention to detail and a focus on continuous improvement. **Technical Requirements** + Bachelor’s Degree or equivalent experience. + Advanced proficiency in Power BI, including data modeling and visualization. + Experience with ServiceNow ITSM data (incident/request/problem/knowledge). + Proficient in understanding of IT service management metrics (e.g., MTTR, SLA, CSAT). + Familiarity with employee experience indicators (e.g., CSAT, XLA). + Strong skills in Excel, Power Query, and data integration tools. + ITIL certification. + Experience with ThinkCell and Nexthink. + Ability to communicate complex findings clearly and effectively. + Experience working in agile or cross-functional team environments. **Why Join Us?** + Join a global, innovation-driven team committed to delivering impactful technology solutions. + Work in a finalist office for “Office of the Year 2024.” + Access cutting-edge tools and continuous learning opportunities to grow your career. + Play a key role in shaping the future of tech delivery and employee experience. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! _Discover our_ Code of Conduct (https://protect-de.mimecast.com/s/0iy3CXQyOpFqkyZ03S6XcFz?domain=protect-eu.mimecast.com/) _, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying._ \#Sanofi #WeNeverSettle #SanofiCareers #PursueProgress #DiscoverExtraordinary #joinsanofi #careerswithpurpose #SBSBUDAPEST #LI-EUR #LI-Hybrid **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)