Description - External

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role ?

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers & shareholders.Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes.Demonstrate learning agility, make decisions quickly and with the highest level of integrity.Should possess strong analytical and problem solving skills and a tremendous will to winStrong relationship building, management and influencing skillsExceptional verbal, written, and interpersonal communication skills

Minimum Qualifications:

Graduates/Under graduates with 1-10 years of International BPO calling experienceExcellent Communication SkillComfortable working in 24/7 work environmentEnsure maximum recovery on Card Members accounts through Inbound/Outbound callsAnalyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levelsMeet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals

Preferred Qualifications:

Prior Sales/Customer Service/Collection experience is an add-on.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.