At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

How will you make an impact in this role?

 

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future over dues with accounts that have a high exposure.

 

Minimum Qualifications

Graduate with 1 year of experience minimum in voice processAbility to drive customer decision following a consultative approach on calls & stay competitive consistently to deliver stellar performance in a blended environment (Inbound & Outbound)Strong communication skills with an ability to handle constructive and difficult conversations with customers & passion to take added responsibilitiesAbility to multi-task such as making accurate decisions on accounts while typing and speaking on the calls & maintaining manual data on MS Excel Workbook etcFast learner and truly motivated to align towards business objectives and a strong will to highly contribute in achieving the business goalsShould display a penchant for Result Orientation & Personal AccountabilityStrong Team Player with high level of integrityShould possess sound Analytical, Decision Making and Problem-Solving skillsHigh on flexibility & adaptability towards frequent process and/or work strategy changesSelf-motivated & demonstrated ability to contribute effectively within a team environment

 

Preferred Qualifications

Knowledge about credit card industry and collections background would be an added advantageProficiency in MS Office - MS Excel, MS Power point & MS Word would be an add on

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.