**Overview** The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. **Key Accountabilities** **Sales** Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs. + Manage and motivate the team to consistently achieve or exceed store sales target. + Drive client development activities among individual team members to cultivate new and existing clients. + Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. + Drive business through key product pillars and KPIs. **Service** Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint: + Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI). + Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times. + Optimize hospitality and store amenities to create unique experiences. + Take action on TEI performance and client feedback to improve customer service. **Talent** Attract, hire, and retain top talent to cultivate a climate of high performance. + Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. + Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent + Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results. + Leverage and utilize training and development offerings to effectively support growth and development to drive performance. **Operational Excellence** Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement. + Ensure exceptional operational support to drive sales and service. + Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices + Ensure compliance with all internal control procedures. **Required Qualifications** + Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality). + Proven track record in sales generation, managing the achievement of sales results. + Flexibility to work non-traditional hours, including days, nights, weekends and holidays. + Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. + Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system. + Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). + Must have authorization to work in the United States or in the country where the position is based. **Preferred Qualifications:** + A college/university degree. + Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. **Job Identification** : 62657 **Job Category:** : Retail **Assignment Category** : Regular Full-time **Remote Positions** : No **Professional Experience** : Minimum 5 Years Equal Opportunity Employer