At Amazon, we are working to be the most customer-centric company on earth. The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing Heavy-Bulky products. The APEx Team Manager will be responsible for coaching, developing, and driving performance and engagement for an operations team handling the end-to-end product and service experience for Heavy-Bulky products.







Key job responsibilities
- Lead an operations team dedicated to ensuring excellence in the end-to-end customer experience for heavy and bulky products.
- Prioritize the support and development of your direct reports.
- Drive team performance and engagement through effective coaching and leadership.
- Plan and execute process improvement initiatives.
- Execute change management strategies.
- Handle internal and external escalations with a high level of customer obsession.
- Build and maintain strong stakeholder relationships.