Make an impact solving complex problems in a collaborative, supportive team! Lead a team and help shape best practices by bringing your ideas to the table!Permanent full time role based in Richmond

We're REA
 With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Our property marketing funding business for homeowners and agents, CampaignAgent, was created with a mission to provide financial freedom to the real estate industry. The team is highly passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising.

Join the Customer Payments Team as a Team Lead, overseeing and developing a team of three. This hands-on leadership role is responsible for the timely, accurate, and compliant processing and authorisation of PEXA Workspaces, as well as managing daily administration to mitigate risks associated with unpaid settlements. Accountabilities include delivering team objectives and key results, fostering strong industry relationships, driving continuous improvement initiatives, and promoting cross-functional collaboration. The role is pivotal in ensuring documentation is compliant and settlements are authorised appropriately.

What the role is all about

Lead, mentor and support a team of three, fostering a high performance, customer-focused culture. You will conduct on-going coaching, training and professional development to elevate team capabilities.Conduct outbound calls with Conveyancer and Agencies on confirmation of settlement dates.Manage high volume inbox within SLA.Drive accountability and delivery of team OKR’s, ensuring alignment with departmental and organisational objectives.Manage internal escalation promptly and effectively, ensuring positive outcomes and minimal operational disruption.Manage and oversee the day-to-day activities in PEXA workspaces, ensuring all settlements are prepared, are reviewed and authorised in a timely manner. Including the ability to approve proposals in line with policy and risk frameworks.Minimise risk in the unpaid settled space through proactive monitoring, controls and daily contact with Conveyancers, vendors Agencies.Contribute to continuous improvement initiatives to streamline workflows and enhance operational efficiency.Act as a trusted subject matter expert in conveyancing and settlement practices across the businessCollaborate with internal departments including, Legal Admin, customer payments and Legal Counsel to improve cross-functional processesImplement and monitor controls to reduce the occurrence of financial impact of unpaid settlements.Work closely with customer payments, success team, legal admin team and legal counsel to escalate and address issues requiring legal or specialist support.

Who we’re looking for

Licenced conveyancer with at least 1 year’s experience in settlements across Australia using PEXAExperience in a leadership roleSomeone hands on and willing to dive in to all aspects of the role including admin, inbound and outbound calls and any ad hoc responsibilities as required!You are values-driven and will actively contribute to the culture of CampaignAgent and REAYou are task focused, people first-person and passionate about providing an exceptional customer experience.Excellent time management and organisational skillsExcellent communication both verbal and written and not afraid to have tough discussions with customers.Any experience in similar support roles managing queues, with inbound and outbound emails and callsYou are a good listener and able to understand our customers' underlying problems even if they are not clearly communicated to you.You are organised, autonomous, comfortable with ambiguity and can manage your time effectively.

In your application please submit a copy of your conveyancer licence number or licence, or Australian legal practitioner licence or number. Kindly include which jurisdictions are enabled on your PEXA profile.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include: 

A hybrid and flexible approach to workingFlexible leave options including, birthday leave and purchase additional leaveFlexible parental leave offering for primary and secondary carersOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charityHackdays so you can bring your big ideas to life  

Our commitment to Diversity, Equity, and Inclusion  

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!

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