Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Primary Function

Lead day to day workflow of all Production Support functions, meeting department deliverables; assist the Manager in obtaining feedback on key issues as they relate to the area; assist in training and development of Jr. Processors and Production Support.

Direct Reports

Jr. ProcessorProduction SupportProduction Assistant

Principal Duties

Lead staff and ensure processes are followedTrack and complete audit findings dailyPerforms Quality Assurance testing and reportingProvide guidance on all funding procedure requirements and policiesProvide guidance to and mentor more junior team membersAssist Manager in obtaining feedback from corporate personnel on closing issues; communicate issues to appropriate closer and work to alleviate future issuesAdminister performance reviews and corrective action plansWork with Manager to manage and process team pipeline and increase productionManage workflow to ensure all deliverables are met  Manages the staff, plans responsibilities, directs activities, and utilizes staff resources effectively, including modifying staff levels (e.g., hiring/terminating) to meet department goalsUtilize performance management and performance review processes effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees. Determine staffing requirements and employee selection for most effective accomplishment of unit and corporate goalsPerforms additional projects and duties as assigned by supervisor

Education and Experience Requirements  

High School diploma required; College degree preferred3 years’ processing experience1+ years’ supervisory experience

Knowledge, Skill and Ability Requirements  

Ability to work independently and maintain confidentialityWorking knowledge of the mortgage processSuperior communication and interpersonal skillsAbility to delegate in a positive style with thorough follow up skillsDetail-oriented with focus on efficiency work activitiesAbility to lead, coach, and mentor at all position levelsAbility to captivate and communicate with various audiencesMust be proactive and a self-starter

#LIMW1

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.  Management reserves the right to modify, add or remove duties and request other duties as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

 

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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