Join the Hermès Adventure           

Hermès is an independent house founded in 1837. It has always nurtured a family spirit while keeping an open mind. The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects. Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process. Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you. 

So, saddle up and join the Hermès Adventure! 

 

The Opportunity

Reporting to the Store Manager, as our BOH Team Leader you will manage the Back of House teams in  our new Chatswood Store. This role is responsible for overseeing all operational functions which includes team rostering, inventory control, housekeeping and maintenance of the Store, and overseeing the Store Administration Team inclusive of Admin, After Sales, Cashiers and Service Team. The BOH Team Leader communicates, trains and implements all company operational policies and ensures compliance. They will create efficient processes, set parameters and implement directives to support the operational efficiency and growth of the Store 

 

Primary Responsibilities: 

 

Operation Efficiency and Procedure

Review and develop proper operation policies and procedures. Communicate, implement and train staff in a timely manner to ensure compliance with all operational policies and procedures in Chatswood Store.

Take part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and discrepancies are investigated timely and reported to management.

Develop and design operational procedures that are client-centric and focused.

Support the store audit and ensure compliance with all audit procedures.

 

Inventory management and control 

Responsible for inventory management and control, including managing shipping and receiving. 

Responsible for the organisation, labelling and layout of stockrooms that create simplicity and ease for the sales team.

Perform and prepare for all inventories and cycle counts, including reconciliations of stock discrepancies. 

Regular check on the stock in warehouse and ensure the stock are called for sales in stores with the objectives of reducing the aging stock level.

Oversee and anticipate packaging replenishment for the store.

Inventory related project eg HLink, Ala Carte

 

Administration

Oversee:

After-sales service in store, and responsible for store card related matters. Ensures the compliance with all after sales service policy and procedures and workflow.

Cashier role and procedures in the Store including but not limited to cashing, CRM and store banking procedures. 

Analysis and update of necessary reporting including but not limited to sales, KPIs, CRM reports etc.

Oversee and monitor the management of internal control processes including system and physical security, client data and privacy policy.

Remote selling controls 

 

Team Management 

Develop, support, supervise and monitor performance of the back of house team.

 

Merchandising 

Oversee the ordering of customer product and follow up, modifications of such orders. 

Manage the flow of large and bulky items such as furniture, special order and petit h products.

 

Management of Systems and Store Maintenance

Act as a liaison with suppliers for store maintenance matters. 

Act as a liaison with outside vendors for monthly needs and/or special events.

Ensure functionality of all IT, company systems, Cegid, phone systems etc and compliant with the company policies and procedures.

 

Projects and Training

Working with Head Office Operations Team to launch and implement Group Retail Projects.

Support Communications Team for in store animations and events. 

Implement training plans and provide training to staff regarding store operational procedures in a timely manner. 

 

About You

To be successful in this role you will demonstrate: 

At least 5 years of retail management experience in a similar role with strong experience in stock and operations. Prior experience in a luxury environment is preferred.

Excellent computer skills with a high proficiency in Microsoft Excel.Excellent relationship development skills with impeccable interpersonal and communication skills. Problem solving capabilities and a strong sense of time management with the ability to multi-task, organise and prioritise. A collaborative leadership style and team player attitude with the ability to embody the values of the Hermès Maison. Must work well under pressure and have the ability to multi-task with accuracy.Able to anticipate, organise and prioritise the activities of a large team.Reliable and service oriented. Proactive nature with the ability to propose improvements.A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers. Fluency in English.

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.