**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** **INTERNAL JOB POSTINGS & CAREER DEVELOPMENT OPPORTUNITIES** Team Leader Position Job Summary Team Lead is a full-time position responsible for providing departmental administrative, coaching, technical training and support to associates ensuring accurate and efficient identification and application of customer payments. Judgment and independent initiative may be required to identify, adapt and apply approaches to solve problems. This position monitors the efficiency of processes at their maximum level and ensures process, policy, and procedure changes are administered. **Key Responsibilities** · Act as a liaison between Associates and Supervisors · Delegate / Assign tasks to associates · Coach associates to maintain service levels · Shares skill and knowledge with associates while addressing questions regarding the systems and work · Stays current on service features and system enhancements through formal and informal training · Assist and support associates with difficult work-related situations · Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction. · Responsible for providing assistance to resolve any problems that arise in the department. · Prioritize the workflow to meet the deadlines of the department · Communicates to Supervisor any issues or problems that need escalation or management attention. · Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department. · Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place. · Reviews processes to ensure efficiencies are maximized within the department. · Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit **Supervises and Develops Others** · Is expected to be the leader of the work group · Determines employees’ training needs to produce continuous development plans · Provides on-going feedback and support to improve performance · Holds others accountable to established performance levels to achieve individual and group goals · Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork **Skills set required** · Must have effective and professional communication skills to work with internal and external customers · Must be a team builder who facilitates cooperation · Ability to work independently, make sound judgments, without supervision based on the needs of the process · Willingness to accept change and perform additional duties as assigned according to business requirements · Strong billing knowledge required · Minimum 2 years of Billing experience required **Prerequisites** · Graduate/ Post-graduate in any discipline · Excellent verbal and written communication skills · Self-Driven · Influence And Persuasion · Strong customer orientation · Knowledge of MS office **Type de contrat:** en CDI _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._