Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.



Team Leadership and Management:

• Provide leadership, direction, and support to a team of Back Office Individual contributors.
• Foster a positive and collaborative team environment, promoting teamwork, accountability, and continuous improvement.
• Conduct regular team meetings to communicate goals, priorities, and performance expectations.
• Coach and mentor team members, providing feedback, guidance, and opportunities for growth and development.
• Manage team schedules, workload distribution, and resource allocation to ensure effective task execution.

Operational Oversight:

• Oversee the execution of administrative tasks and operational processes by the backoffice team.
• Ensure timely and accurate completion of tasks related to account activation, product setup, billing, and customer support.
• Monitor key performance indicators (KPIs) and metrics to assess team performance and identify areas for improvement.
• Implement process improvements and best practices to optimize efficiency and effectiveness within the back-office operations.

Project Management and Collaboration:

• Collaborate with cross-functional teams to support company initiatives, projects, and partnerships.
• Coordinate with Customer Owners, Partnership teams, and other stakeholders to ensure seamless execution of initiatives and projects.
• Lead by example in driving collaboration, communication, and alignment across teams to achieve shared goals and objectives.

Training and Development:

• Develop and implement training programs to onboard new team members and enhance the skills and capabilities of existing team members.
• Provide ongoing training, coaching, and support to ensure that team members are equipped with the knowledge and resources needed to perform their roles effectively.
• Identify training needs and opportunities for skills development within the team and facilitate appropriate training interventions.

Performance Management:

• Conduct regular performance evaluations and provide constructive feedback to team members.
• Recognize and reward exceptional performance, while addressing performance issues and implementing corrective actions as needed.
• Work closely with HR to address staffing needs, recruit top talent, and ensure a high-performing team.

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 



Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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