Description The Operations Team Lead (L5) is responsible for leading and managing a team of 5 operations personnel across multiple sites. This position oversees the day-to-day operations, coordinates cross-functional initiatives, and ensures operational excellence and efficiency. The Team Lead serves as the key point of contact for their team and partners closely with other department leads. Key Responsibilities: Manage and oversee a team of 5 operations staff located across 2 different sites Develop and implement operational strategies, policies, and procedures to drive continuous improvement Monitor team performance, set goals, and provide coaching and mentorship to drive professional development Coordinate cross-functional projects and initiatives involving the operations team Identify and resolve operational issues, bottlenecks, and process inefficiencies Analyze metrics and KPIs to identify opportunities for optimization and make data-driven decisions Collaborate with other department leads to ensure alignment and integration of operations Communicate progress, challenges, and recommendations to senior management Foster a positive, productive, and engaged team culture Key job responsibilities Qualifications: 5+ years of experience in an operations leadership role Bachelor's degree in Business, Operations Management, or a related field Proven experience managing and developing high-performing teams Strong problem-solving, critical thinking, and decision-making skills Excellent verbal and written communication abilities Proficient in data analysis and process improvement methodologies Experience working in a dynamic, cross-functional environment Ability to thrive in a fast-paced, deadline-driven environment About the team A Day in the Life of an Operations Team Lead (L5) Throughout the day, the Operations Team Lead stays agile, responds to urgent issues, and maintains regular communication with the team and cross-functional partners. The role requires a balance of strategic planning, hands-on management, and effective collaboration to ensure seamless operations across multiple sites. Basic Qualifications - Bachelor's degree - 2+ years of team management experience - 5+ years of program or project management experience - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level - English proficiency: Advanced (written and spoken) Preferred Qualifications - Experience implementing repeatable processes and driving automation or standardization - Experience in data mining, data management, reporting, and SQL queries Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.