REQ#: RQ210590Public Trust: BI Full 6C (T4) Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job DescriptionHELP DESK TECHNICIAN V

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician V and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Technician V, you will provide mission-critical support to the GDIT"s Government Client, leading and managing a team that supports the department’s Senior Executives. In this role, you will ensure high-quality technical support, foster collaboration, and drive innovation across the environment.

In this role, you will:

Lead, manage, and mentor a 4–6-person Executive Support Team

Provide white-glove technical support to senior executives and VIP stakeholders

Collaborate closely with GDIT's client/partners, GDIT's team members, and federal staff

Identify opportunities to improve support workflows, implement efficiencies, and resolve complex technical challenges

Ensure adherence to ITSM best practices and organizational standards.

US Citizenship Required On Site

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician V role requires:

Education

Associate of Arts (AA) or Associate of Science (AS) degree

Experience

8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar)

Technical Skills

Expertise in Windows 10/11, MS Office 365, Teams, and Outlook

Strong understanding of Active Directory, group policies, and user account management

Experience with mobile device management (iOS/Android), VPN, and remote access technologies

Knowledge of ITSM platforms such as ServiceNow

Ability to troubleshoot hardware/software, network connectivity, and peripheral issues

Collaboration & Communication Tools

Administration and troubleshooting of Microsoft Teams, Zoom, Webex, and VTC systems

Knowledge of Teams Rooms and conference room A/V hardware setup, configuration, and optimization

Experience with VoIP systems (Microsoft Teams Phone)

Systems & Infrastructure

Strong understanding of Active Directory (user provisioning, permissions, group policy)

Familiarity with Azure AD and hybrid identity environments

Experience with VPN, remote access technologies, and multifactor authentication solutions

Basic networking troubleshooting (DNS, DHCP, routing, wireless)

ITSM & Enterprise Management Tools

Proficiency in ServiceNow, Remedy, or similar ITSM platforms

Experience with ITIL practices (Incident, Problem, Change)

Ability to generate reports, analyze ticket trends, and recommend improvements

Familiarity with enterprise monitoring tools (e.g., SCCM/MECM, JAMF, Splunk)

Security & Compliance

Understanding of federal cybersecurity requirements, data protection, and access control

Knowledge of endpoint security tools (CrowdStrike, Defender ATP, Tanium, etc.)

Leadership & Operational Technical Skills

Ability to lead a 4–6-person technical support team, prioritizing and coordinating workloads

Experience developing and enforcing standard operating procedures (SOPs) for executive support

Skill in performing root cause analysis and implementing long-term solutions

Ability to communicate complex technical information in clear, executive-friendly language

Familiarity with project management tools and techniques (Agile, Scrum, or Kanban principles)

Security Clearance

Public Trust or the ability to obtain one

Role Requirements:

Must be a U.S. citizen

Ability to work onsite in a federal environment

Strong communication, leadership, and customer service skills

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tools identifying learning and advancement paths

Support: Dedicated internal mobility team to help you achieve your goals

Rewards: Comprehensive benefits, wellness programs, 401(k) with company match, competitive pay, and paid time off

Community: Award-winning, innovative culture and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and find endless opportunities to grow alongside colleagues who share your drive to move operations forward.