JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Team Lead, Business Operations Support – JLL
 

What this job involves

Join JLL's dynamic Project Delivery Services (PDS) team as a Team Lead supporting business operations across the Americas region. You will drive technology implementation, data quality assurance, and process standardization while fostering high-performing, cross-functional teams. This role serves as a strategic bridge between technology systems, quality standards, and team performance, ensuring seamless data management and client satisfaction across diverse countries and cultures. This is an opportunity to make a lasting impact on how JLL delivers exceptional administrative and operational support for our clients while elevating your leadership career in a globally respected organization
 

What your day-to-day will look like:
• Lead the development and execution of business operations strategies aligned with JLL's objectives and client requirements for Project Delivery Services
• Oversee technology onboarding and training for business partners on JLL's Project Management Information System and client-specific platforms
• Manage cross-functional virtual teams, conducting performance evaluations, career development planning, and resource allocation
• Serve as primary point of contact for business operations escalations and technology adoption matters
• Monitor and maintain system data quality, liaising with account teams to correct errors and uphold standards
• Lead reporting and compliance activities, including account health checks, KPI analysis, and reporting coordination
• Drive continuous improvement initiatives based on lessons learned and stakeholder feedback
 

Required Qualifications: 
• Bachelor's degree in Business Administration, Project Management, or related field
• 3-5 years of experience in business operations or technology implementation, with proven team leadership experience

• Advanced English level
• Advanced proficiency in project management systems, SalesForce, Oval, Work planner, Excel, Power BI, and collaboration platforms
• Experience with operational framework development and document management
• Proven ability in cross-cultural communication and virtual team management
• Exceptional attention to accuracy and process integrity
 

Preferred Qualifications: 
• Experience in business services or consulting environments
• Knowledge of Agile methodologies and frameworks
• Project management certifications (PMP, CAPM, Agile)
• Background in commercial real estate
• Experience with CRM systems and proposal management
• Experience managing teams across multiple time zones

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.