Team Lead – Back Office Operations

 Department

Back Office Operations -Finance

Reporting To

Operations Manager 

Location: Nottingham (NG1)

Working pattern: Hybrid – 3 days per week in the office

Availability: Immediate joiners only (15 days or less notice)

Eligibility: Must have the right to work in the UK

 We are looking for an experienced Team Lead – Back Office Operations (Finance) to manage and develop a high-performing operational team within a regulated financial services environment. This role is key to ensuring service excellence, regulatory compliance, and delivery against client and business commitments

What you’ll do:

 Lead a back-office finance operations team to deliver agreed service levels and client commitments  Monitor KPIs and quality metrics, driving corrective actions where needed  Manage incidents, risks, and process issues, ensuring root cause analysis and resolution  Support audits, system changes (including UAT), and ongoing process improvement  Maintain accurate, compliant process documentation  Plan team capacity and resources to meet operational demand  Coach, develop, and motivate team members through regular feedback and performance management

Knowledge & Experience

Essential

Strong knowledge of back-office financial operations( Bankruptcy, IVA ) and customer service processes. Knowledge of internal systems, data, products, and services within a financial services environment. Understanding of internal incident management and problem resolution processes. Proven experience delivering customer satisfaction through data-driven operational processes. Experience managing high-volume workloads and multiple priorities. Strong understanding of UK regulatory requirements and relevant financial services legislation. Demonstrable people management experience, including coaching, performance management, and team development.

Desirable

Experience within the debt and credit industry. Experience working in an FCA-regulated organisation. Knowledge of data protection legislation and regulatory obligations.

Skills & Competencies

Exceptional organisational skills with the ability to manage multiple tasks, priorities, and clients simultaneously. Strong analytical and problem-solving capability, able to quickly understand complex and technical information. Ability to work effectively under pressure while maintaining high quality and compliance standards. Excellent verbal and written communication skills. Strong influencing and stakeholder management skills, with the ability to build consensus. Sets clear expectations, holds individuals accountable, and drives delivery. Resilient, confident, and calm in challenging situations. Motivates and inspires others, promoting collaboration and continuous improvement.

Leadership Behaviours

Effectively leads and directs a team towards operational and business deliverables. Demonstrates adaptable leadership and management styles to create a high-performing culture. Communicates openly about performance challenges and supports improvement. Promotes strong working relationships and acts corporately for collective success. Adapts communication style to suit different audiences and stakeholder needs.

If interested , please apply for an immediate discussion with Talent team

#UST