+ The Team Leader ensures a professional and service-oriented work environment by monitoring employee performance and taking the necessary actions to motivate when required. + S/he determines people goals and objectives to meet business operation expectations. + Supervises the team's daily output and deliverables. + This includes ensuring quality and quantitative standards are observed and issues are resolved in a timely fashion. + The Team Leader coordinates work with other units (internal and external stakeholders). + The Team Leader facilitates the monitoring and implementation of company policies and procedures. + Requirements: + Bachelor's degree in Management, Accounting, Finance, Economics or any related course, Investment Certification is an advantage + 5 to 7 years relevant work experience + Strong analytical ability, communication and interpersonal skills. + Knowledge in securities instruments/settlements and investment process + Client focused with the ability to prioritize responsibilities + Influence and negotiate with team and clients in a sophisticated and demanding business environment + React quickly and meet tight deadlines maintaining accuracy and thoroughness + Demonstrate flexibility and initiative in working with management and clients, adapting change strategies + **Workforce Management** - The role is responsible in effectively and efficiently managing the day-to-day operations of the team, communicating on-going issues affecting service level, and creating action plans to mitigate risks. The role should also ensure that the team’s capacity matches the work/tasks that need to be done. And the role is also responsible in performing other workforce management duties such as schedule management, leave management, report management, compliance management and training logistics. + **Career Management** - The role is responsible in identifying and defining training and development needs of the team and developing strategic approach to act on identified needs. S/he is also responsible in managing performance review - delivering ongoing feedback and dealing with employee issues. Other responsibilities include evaluating team members’ performance and make recommendations for pay increases, promotions, consequence management, and other personnel actions. Additional functions: support, motivate, coach and develop staff; build a high performing and cohesive team. + **Additional workforce support** - Act as back up FTE per business requirement. Act as a product and process knowledge resource and mentor to associates on the production floor. Also, team lead is primarily responsible for service quality. + **Issues and Control Management** - Discuss Business Unit feedback on a regular basis with the team. Also, partner with HRM with regard to HR issues and concerns including disciplinary action cases. Team Lead assumes accountability for all critical issues escalated to the team. + **Migration of Processes** - This is role is also responsible in handling the transfer of identified processes from the onshore Business Unit location to Manila. It includes creation of SLAS and process documentation of transitioned tasks to ensure that all the details are captured during the knowledge transfer. Team Lead to initiate process improvements where applicable + **Special Projects/Training/Ad hoc** - Create, implement and supervise team/departmental projects to ensure achievement of defined objectives. Identify and define training and development needs of the department and develop strategic approach to act on identified needs. + **Others** - Assist immediate supervisor in coordinating team resources, monitoring team activities and preparing reports. Ensure service levels are met or exceeded and are reported visibly –often and should identify and analyze the root causes if otherwise. Encourage team members to attend company activities to promote work-life balance. Such other duties and functions as assigned by Operations Management **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido