NY HELP Yes Agency Teachers' Retirement System Title Teachers' Retirement Examiner 1 (NYHELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade 12 Bargaining Unit CSEA Local 658 (NYS Teachers’ Retirement System) Salary Range From $54655 to $71314 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 10 Corporate Woods Drive City Albany State NY Zip Code 12211 Duties Description The Teachers’ Retirement Examiner 1 position is responsible for working with active members, retirees, employers and other retirement systems to process various services, issues and maintain loans; work with System employers on the reporting of service and salary information, as well as process retirement data. Additionally, they are responsible for communication with members and retirees and for the accuracy of the data used to calculate benefits in accordance with Education Law and the System’s rules and regulations.The Member Relations Division is seeking to fill a total of 13 vacancies. These positions will be in the following areas:Death and Disability Unit - 1 PositionService Retirement Unit - 2 PositionsRetired Death Benefits - 1 PositionEstimates, Refunds and Retiree Services - 1 PositionResource Unit - 2 PositionsDocument & Office Services Support Unit - 1 PositionEmployer Reporting/Terminating Employees Unit - 2 PositionsTransfers/Reinstatements Unit - 2 PositionsQuality Assurance - 1 PositionUnder the direction of a Teachers’ Retirement Examiner 2 (SG-15), the Teachers' Retirement Examiner 1 may be responsible for any of the following duties, depending on the unit they are assigned to:-Strong understanding of the Education laws that dictate our process, as well as the Rules and Regulations-Provide positive customer service-Adhere to policy and all legal requirements for benefit processing-Review of membership applications, enrollment into our system and determining membership eligibility-A significant amount of customer contact is required, both via phone and written communication with members, employers, other retirement systems and internal staff-Evaluate monthly employer reports-Processing loan applications and payments from members and employers-Perform calculations of service and salary-Review of employers Collective Bargaining agreements for reportability-Adjustments to members service/salary/contributions-Maintaining proper documentation in member and employer files-Evaluate members' service and salary at the time of retirement for accuracy-Process service request for prior and military service including evaluating historic payroll records-Process both transfer in and transfer out requests including corresponding with other retirement systems-Determine eligibility for service retirement benefits, disability benefits and/or post-retirement death benefits-Perform benefits calculations and research activity required to determine proper service credit-Processing manual calculations for special types of retirement files-Processing of domestic relations orders in conjunction with retirement processing-Contact beneficiaries for overpayment of benefits upon death-Acquire and document appropriate detail for all transactions-Review imaged records of members and employers-Accurate payment of death benefits for both active members as well as retired members-Attending training-Supervision of Office Assistants 1 & 2 in reviewing their calculations and assist them on procedure-May be deployed to other units within the Member Relations division, based on business need-May perform other duties as described in the Civil Service classification standards for this title Minimum Qualifications EITHER 1) Reachable on the Civil Service eligible list; OR 2) Eligible for reassignment by virtue of having permanent competitive service as a Teachers’ Retirement Examiner 1 (SG-12); OR 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.To be appointed via the NY HELPS program, you must meet the following requirements:Two years of experience performing at least one of the following tasks: reconciling accounts, calculating payments, collecting and analyzing statistics and information, or explaining policy or benefit information to the public.Substitutions: An associate degree or higher can substitute for two years of specialized experience Additional Comments Preferred Qualifications:-Excellent customer service skills-Ability to work collaboratively as part of a team-Organizational skills with the ability to prioritize tasks and meet deadlines-Exceptional verbal and written communication skills-Outstanding interpersonal skills-The ability to work well under pressure and manage difficult conversationsWork Modality:Currently we have a hybrid work schedule which may be subject to change in the future. Certain positions may require additional in-office days Some positions may require additional credentials or a background check to verify your identity. Name Aleks Szumilo Telephone Fax Email Address recruitment@nystrs.org Address Street 10 Corporate Woods Drive City Albany State NY Zip Code 12211 Notes on Applying All applications must be submitted in our applicant portal by 5:00 pm on Sunday, March 1, 2026. Applications received after 5:00 pm will not be considered. Our applicant portal can be found here: https://www.nystrs.org/careers/job-opportunities/