Job Summary

As an Associate, within the TCoE team you will be responsible for governing and managing Issues raised by TCoE on CORE by developing and implementing a robust issue management processes. It involves conducting root cause analysis, monitoring issue resolution progress, and ensuring compliance with firmwide standards through collaboration with cross-functional teams. The position also requires preparing reports, maintaining stakeholder relationships, and continuously enhancing governance practices based on industry trends.

Job responsibilities

Responsible for maintaining comprehensive oversight of all issues and observations identified by the Testing Center of Excellence (TCoE) and logged on Core.Ensures all issues are managed in accordance with applicable internal standards, frameworks, and regularly reviewing and updating processes to align with evolving standards.Accurately advises testers on severity ratings, escalation protocols, and regulatory impacts, including documentation of impacted legal obligations and legal entities.Facilitates communication between TCoE, CCOR, and other stakeholders to ensure issue accuracy and completeness.Prepares and delivers comprehensive reports on issue status, trends, and remediation progress for management and stakeholders.Utilizes advanced reporting tools and techniques to provide actionable insights and support decision-making.Demonstrates strong understanding of issue management processes, standards, and frameworks with in-depth knowledge of relevant regulations and legal obligations.

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent8+ years of experience in Controls Management, Issue Management, Risk, Compliance, or Audit within financial services; familiarity with the Core platformExperience in managing stakeholders across different regions and functionsStrong analytical and problem-solving skillsAbility to work independently and as part of a team in a fast-paced environmentAbility to synthesize large amounts of data and formulate appropriate conclusions; Understanding root cause / identifying control deficienciesAbility to make subjective and informed decisions based upon data, influence stakeholders and justify decision making

Preferred qualifications, capabilities, and skills

Master’s Degree / Professional Certification (e.g. CA; CPA) preferredAdvanced reporting and analytics skills, including proficiency with tools such as Excel, Alteryx and Tableau