Costa Mesa, CA, 92627, USA
19 hours ago
Tax Support Specialist
Job Title: Tax Support Specialist Job Description We are seeking a dedicated Tax Support Specialist to provide exceptional assistance to customers with their tax-related inquiries. This role involves addressing questions via phone, email, and chat, assisting with tax filing issues, and educating customers on relevant tax policies and resources. The ideal candidate will collaborate with internal teams to resolve complex cases and maintain accurate records of customer interactions. Responsibilities + Provide prompt and accurate responses to customer tax-related inquiries via phone, email, and chat. + Assist customers with tax filing issues, including troubleshooting errors and answering general tax questions. + Educate customers on tax policies, deadlines, and available resources to ensure compliance and ease of filing. + Collaborate with internal teams to escalate complex cases and ensure efficient resolutions. + Maintain detailed and accurate records of customer interactions and support resolutions. + Stay up-to-date with tax laws, company policies, and industry best practices. + Deliver excellent customer service by demonstrating empathy, patience, and professionalism. Essential Skills + Strong verbal and written communication skills. + Ability to explain complex tax-related topics in a clear and simple manner. + Problem-solving skills and attention to detail. + Ability to handle confidential information with discretion. + Multitasking and adaptability in a fast-paced environment. Additional Skills & Qualifications + Education: High school diploma or GED required; Associate’s or Bachelor's degree in Accounting, Finance, or related field preferred. + Experience: Previous customer service experience, preferably in tax support or financial services. + Proficiency in tax software or financial systems preferred. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Costa Mesa,CA. Application Deadline This position is anticipated to close on May 29, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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