Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

What you will have an opportunity to do:

Task Force Guest Service Agent / Front Office Manager (Marriott or Hilton brands)

These Task Force Guest Service roles will support Marriott and Hilton-branded hotels by providing interim front office coverage during transitions, openings, staffing gaps, or periods of high demand. Assignments may include Guest Service Agent and Front Office Manager/Assistant FOM coverage, depending on property needs. The role focuses on delivering consistent guest service, maintaining brand standards, supporting daily front office operations, and ensuring continuity of the guest experience while partnering closely with on-property leadership and corporate teams. Ideal candidates are adaptable, service-driven, and comfortable stepping into short-term assignments where immediate impact and professionalism are essential.

Key Responsibilities

Provide front desk coverage and guest service support as assigned

Deliver consistent, high-quality guest experiences aligned with brand standards

Support daily front office operations, including check-in/check-out, cash handling, and guest recovery

Assist with supervision, coaching, and training of front office team members (manager-level assignments)

Partner with property leadership to maintain operational continuity during transitions

Support service recovery efforts and resolve guest concerns professionally and efficiently

Ensure accurate use of hotel systems, reports, and shift handoffs

What are we looking for?

At least 1 year experience in hotel front office or guest services.Marriott brand and PMS experience strongly preferred (e.g., FOSSE, Opera, or equivalent)Flexible schedule to include nights, weekends and holiday Comfortable working short-term assignments and adapting quickly to new environmentsCollege degree preferredExcellent verbal and written communication skillsAbility to work in a fast-paced setting

Employment Status & Benefits

Task Force roles are classified as temporary, full-time positions. Temporary employees are not eligible for medical, dental, life insurance, paid time off, retirement savings plans, or bonus programs.

Compensation

Task Force assignments are compensated on a weekly rate basis and paid biweekly or in accordance with the property’s payroll schedule. Compensation is determined based on role level, scope, location, and assignment complexity. The pay range for this position is $800–$1,400 per week, depending on assignment level. Actual compensation will be confirmed at the time of assignment.

Next Steps

We encourage you to apply and look forward to following up with you! As a reminder, this posting is not for a specific property, but instead ongoing taskforce initiatives.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.