Operations Assistant
Classification Minimum Requirements:A high school diploma or equivalent and five years of appropriate experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.
Job Description:Dispatch duties for all TAPS transit programs as needed. Responsible for daily contact by radio/phone/email with drivers and staff, reviewing vehicle tracking maps and software, determining and communicating route adjustments, updating vehicle and staff duty assignments, and ensuring vehicles and services remain on a timely schedule to meet operational goals and customer needs throughout the day.
Customer service and support for all TAPS transit programs. Responsible for daily contact by phone/email with customers in order to answer questions, troubleshoot issues with accounts and software, determining options for solving issues as needed, communicating regularly with management to inform them of customer feedback, etc.
General office upkeep, supplies and recordkeeping. Responsible for maintaining files and information for all transit programs as needed, maintaining office upkeep and supplies for transit programs and identifying and recommending necessary supply purchases.
A criminal background.
Regular work schedule is 7:30am to 4:30pm Monday - Friday.
• Management reserves the right to temporarily modify schedule as needed.
Expected Salary:$16.00 - $19.00 hourly based on experience.
Required Qualifications:A high school diploma or equivalent and five years of appropriate experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.
Preferred:• Previous dispatching experience or experience working with commercial/municipal/university transportation programs.
• Ability to work as part of a team and remain calm and professional in a fast paced, high stress environment.
• Additional licenses and certificates would be advantageous.
• Strong time management skills and ability to multi-task in order to handle multiple tasks at once.
• Ability to work independently and manage and complete multiple priorities.
Special Instructions to Applicants:In order to be considered, you must upload your resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required: No