We are seeking an Talent Management Coordinator to join the new Oliver Wyman hub in Lisbon, within Mercer.

This is a hybrid role that has a requirement of working at least three days a week in the office.

The Opportunity:

In the role of a Talent Management Coordinator, you will support key processes within the Talent Management Operations remit with a focus on quality of data and entry into the staffing system (Certinia) as well as keeping high levels of accuracy of information within the system. You will support the team with regular reporting and updates as well as identification of areas for improvement.

You will also support the end to end staffing request and staffing process from pricing and role creation to team confirmation. Additional support on key Talent Operations processes like bio updates, report creation, updating documents and entering key staff data.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

Staffing System/ Certinia Support

Be an expert in system functionality and reporting

Support Partners and Talent Managers (TMs) in opening roles in Certinia for sold projects

Ensure all sold projects with staffing requests are in the system and up to date

Maintain a high level of quality of data entries in Certinia including regular quality control and clean-up

Collaborate with the Financial Planning & Analysis team (FP&A) to resolve conflicts around revenue recognition and open questions around project codes

Work with the TM team and Controllership on variance analysis and rationale building

Act as liaison between FP&A and TMs to ensure streamlined communication and collaboration

Monitor utilisation, cross check data flow and troubleshoot errors with Analytics team

Track approved investments and ensure they are correctly applied to projects.

Support any required timesheet adjustments

Aid on reporting and data checks

Time Variance reporting – Timesheets vs Staffing Information

Team changes - Affiliation and Majoring tags, Talent Manager Changes

Adhoc requests

Work with Project Set Up, Controllership and FPNA colleagues to ensure all project details are accurate in time for month end, quarter end, and year end.

•    Talent Management Operations

Support on ensuring updated bios are available and our Degreed and People Seach pages are updated.

Support TMs in ensuring all TM related information and knowledge is properly stored and sharepoint page is updated.

Support on mobility and compliance planning and tracking where needed

Support on any other TM related updates and operations where required

Support on auditing, tracking, following ups and analysis

•    Performance Management

Support on auditing, tracking and analysis when necessary

Following up on project reviews for consultants and specialists in Europe

Supporting on mid year and year end evaluation processes

What makes you stand out?

Ideal candidates will have a bachelor’s degree and 2-4 years of relevant professional experience in a fast-paced and dynamic client services business environment.

Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders.

Proven ability to foster relationships at all levels of the organization.

Skills and Attributes:

Proactive, positive and a problem solver.

High level of energy, creativity and initiative-taking.

Excellent communicator – able to deal effectively with people at all levels in a multicultural work environment.

Methodical, organized and excellent attention to detail.

Ability to maintain and respect confidentiality.

One who takes constructive feedback in stride and incorporates feedback quickly.

Collaborative team player.

Technical Skills:

Strong Word, Excel and Outlook skills.

Fluent in English (written and verbal).

Experience working with a resource management system highly desirable.

Proficient with data analysis and reporting.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

As of November 7, 2024, the Business Group Global Boilerplate Language, Country Specific Regulatory Language (Ex. US EEO Statement) OR Global Diversity Statement, and Global Hybrid Work Policy Statement have been automated except for:

Marsh McLennan Agency

Mercer Marsh Benefits

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.