Bring your expertise to our team and thrive in a fast-paced, dynamic environment while actively participating in key initiatives.

As an Associate within our TA Operations Service Delivery team, you will take on a dynamic client-facing role in Luxembourg, serving as the primary point of contact. You will manage communication on all Transfer Agency-related matters, including issue escalation and service updates, and oversee the overall Transfer Agency Operations service delivery.

Job Responsibilities:

Serve as the primary Client-facing Subject Matter Expert (SME) for TA service delivery.Manage TA processes and coordinate actions with the TA team to address issues and improvements, ensuring timely client communication.Facilitate investor complaints and reporting processes.Communicate changes in the Client(s)’ CIB operating model affecting TA.Maintain Client TA service documents: Service Level Delivery, Service Plan, Monthly KPIs, and Issue Log.Partner with Product & Tech to support Client projects and change management.Coordinate and provide input for Client TA-related operational reviews and meetings.Identify and deliver solutions for TA service gaps, including regulatory and control needs.Evaluate data trends for improvement opportunities and associated risks.

Required Qualifications, Capabilities, and Skills:

Business Knowledge: Strong product and business knowledge with significant experience in TA Operations.Service Orientation: Adaptive communication skills to present information effectively and propose solutions.Judgment & Decision Making: Ability to make informed decisions and influence stakeholders.Negotiation: Advanced influencing skills, working independently and collaboratively.Cognitive Flexibility: Comfortable with change, ambiguity, and informed risk-taking.Organization: Agile in managing complex client organizations.

Preferred Qualifications, Capabilities, and Skills:

Business Knowledge: Significant experience in a similar role with deep understanding of TA Operations.Communication: Strong written and verbal skills, with effective presentation and report writing.Team Player: Proven ability to work across all organizational levels and unite teams for results.Leadership: Skilled in operations planning and delivery while managing conflicting objectives.