Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

The Support team provides end to end support service to internal customers for all third party, phone, and PC hardware. The Support Specialist II installs, maintains and supports all related hardware and software. The Specialist may also recommend solutions that address current or future impacts to our end users.

The Support Specialist II delivers responsive and reliable services to support the business in a comprehensive and responsible manner. The Specialist leads and coordinates solving application issues or requirements by acting as a liaison among other key stakeholders. Support and services include analyzing, documenting, communicating and validating information fundamental to the problem. The Specialist also participates in process improvement, testing, projects, and other activities for the team

Key Focus Areas

Provide functional and technical support for the company’s employees

Provide clear and cordial communication to internal and external customers

Manage assets, uptime, and performance of networks, machines, and systems as assigned

Ensure that standard company hardware and software is maintained and in working condition

Ensure all requests are recorded and completed to customer satisfaction

Document resolutions to requests for future reference

Recognize and report developing trends in the support process and technologies

Responsible for 3rd party software (maintenance, setup, administration)

Authority & Decision Making

Coordinates tasks with other team members as a subject matter expert and gives feedback in relation to those tasks

Participates in projects impacting the team and takes ownership of specific tasks for the project

Set initial priority of requests in ServiceNow system and assign appropriate resources

Manage site computer and peripheral assets, inventory, and other support application

Works with other groups on improvement opportunities for the team with general direction

Analyses complex information and recommends solutions

Loads and maintain authorized software onto our computer

Coordinate tasks with team members and give feedback in relation to those tasks

Participate in and make recommendations during team meeting

Collaborate with peers to understand and support new technologies deployed within the company

Foundational Experience

Required Qualifications & Experience: To be considered for this position, you must possess the following qualifications:

High school diploma or equivalent

6-8 years of relevant work experience including desktop support, network administration, and computer hardware support

Proficient with PC and server management systems

Experience with ServiceNow or other Service Management Systems

Desired Qualifications: To be considered an ideal candidate, you should possess some or all of the following qualifications:

Undergraduate degree in computer science or related field

Creative Problem Solver – Seeks and leverages diverse perspectives; fosters innovation and creative solutions; finds smarter solutions and uncovers value.

Results Achiever – Delivers against continually higher levels of performance; strives for constant improvement; looks for ways to work smarter; pushes forward despite ambiguity.

Builder of Customer Value – Seeks to know customers deeply; walks in the customers shoes; constantly thinks about adding value to customer relationships.

Collaborative Partner – Seeks to understand; shares knowledge; builds/uses diverse networks for greater impact; uses a range of skills and approaches to influence others.

Capability Builder – Prioritises learning and development and stretch outside comfort zones; invests in strengthening capability; makes judgements that allow others to achieve their full potential.

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.