User Support: Provides end user support with their desktop, laptop, printer, phone, and mobile device solutions, system configuration, and training.

Solves end user inquiries that arise during day-to-day use of computer systems, phones, and mobile devices.

Oversees software updates for all desktops, laptops, and mobile devices. Installs, tests, implements and supports end-user software.

Manages enterprise printing and imaging contracts and vendors.

Provides Help Desk phone support to end users and coordinates and oversees end user requests for non-local IT assistance via the Helix and Watchtower ticket systems.

Hardware Support: Provides end user support of desktop computing and operating system software to large customer base.

Responsible for workstation asset management including:

Weekly on-call rotation for IT support of facility is required.

Qualifications:

Information System/MIS, Computer Science or Networking degree with three to five years’ experience or advanced degree and/or superior associated technical knowledge and skills required. Application and Network Discipline experience strongly preferred. Must be customer focused.

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