As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

We are seeking a Senior DevOps Engineer – Cloud & Database Automation to support enterprise-scale automation. The role requires strong expertise in Terraform, Jenkins, and GitLab CI/CD to design secure, reusable, and compliant CI/CD and release deployment pipelines. The engineer will automate infrastructure and database provisioning across Oracle Cloud Infrastructure (OCI) and Oracle Database @ Azure, including ExaCS, DBCS, and Autonomous Database. The role demands database-aware DevOps skills, close collaboration with DBAs, and support for sizing, patching, and migration automation. A strong focus on DevSecOps, governance, and production readiness in regulated environments is essential.