**Description** **SAIC is seeking a Systems Administrator at MacDill AFB in Tampa, FL!** **Duties include but are not limited to:** + Provide Tier I–II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments. + Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues. + Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues. + Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets. + Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems. + Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits. + Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment. + Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions. + Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues. + Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II. + Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements. + Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations. + Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required. + Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment. + Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes. + Support continuity of operations (COOP) and contingency IT requirements for VIP leadership. **Qualifications** + **A DoD security clearance at the TS/SCI level is required.** + **CompTIA Security+ or equivalent is required.** + Experience supporting senior leadership or VIP customers in high-visibility operational environments. + Strong background in end-to-end IT support, including endpoints, mobility, connectivity, and collaboration technologies. + Exceptional IT troubleshooting skills across multiple technology domains. + Exceptional written and verbal communication skills. + High level of professionalism, discretion, and customer service. + Ability to operate effectively in fast-paced, mission-critical environments. + Strong proactive team player with the ability to work independently. + Bachelor's Degree & 5+ years of experience; OR Masters Degree & 3+ years of experience. Nine years of applicable experience with a High School Diploma will be considered in lieu of a degree. **Highly Desired Qualifications:** + Experience supporting VIP Communications or Flag/General Officer environments + Cisco Certified Network Associate (CCNA) · Microsoft Certified: Azure Administrator Associate (AZ-104) REQNUMBER: 2601446 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability