Bentonville, AR, USA
3 days ago
Systems Administrator, Software
Position Summary...

What you'll do...

The Command and Control Center Team oversees and ensures the continuous options of critical business applications, safeguarding system availability and reliability for both customers and associates.   As a part of the Retail Services Team, you will support and maintain critical systems for Walmart's Pharmacies, Vision Centers, Auto Care Centers, Wireless Kiosk, and HR Applications.   You will be directly responsible for responding to and resolving issues arising from system outages, critical incidents, or escalations.  This will require close collaboration with operations and engineering team across Walmart Global Technology.   You will also need strong technical acumen in application architecture to help design monitoring dashboard and alerts, continuously improving the ability to detect and respond to critical issues in timely manner.

What you will do:

Partner with store associate and business operations to resolve single site critical issues.Monitor incident trends to identify potential major issues and respond proactively to prevent outages.Address customer ticket escalations and ensure timely resolution.Manage major incidents to ensure prompt and effective resolution.Create and maintain key dashboards to enhance issues detection and accelerate response times.

What you'll bring:

Experience troubleshooting large-scale application, with a diverse background in application and infrastructure support.Experience in leading major incident calls, including confidently speaking up and asking pertinent questions to keep the focus on resolving the issues effectively.Experience with Splunk, Grafana and Open Observe.Experience with monitoring tools like Prometheus, Dynatrace.Experience with ServiceNow Platform (Incident and Knowledge Management)Able to identify incident trends and drive to incidents to permanent resolution.Knowledgeable about application development conceptsSome scripting and development knowledge (shell, PowerShell, Python) preferred.Familiarity with Microsoft Azure and Google Cloud concepts.

Please note- “Immigration sponsorship is not available in this role” 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $60,000.00-$110,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

805 Se Moberly Ln, Bentonville, AR 72712, United States of America
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