Job Description Job Description Our client, a regionally based telecommunications provider, is seeking a contract Systems Support Analyst to provide front-line support across Salesforce and enterprise systems. This role is designed to relieve day-to-day ticket volume from senior resources (DBA and Salesforce Administrator) by triaging issues, identifying root causes, and resolving common system and data-related problems. The ideal candidate is technically curious, methodical in their problem-solving approach, and confident supporting end users while collaborating closely with senior technical staff. Day-to-Day Responsibilities • Serve as first-line support for Salesforce, database-related issues, and integrated enterprise systems • Triage incoming tickets by: o Assessing the nature of the issue (permissions, configuration, data alignment, system errors) o Determining root cause and appropriate next steps o Resolving issues where possible or escalating with clear findings and context • Support Salesforce administration tasks such as: o User access and permission troubleshooting o Identifying issues related to opportunity workflows and downstream system impacts • Assist with DBA-related support by: o Investigating user-reported system issues (“this broke,” “data doesn’t look right”) o Identifying and reviewing relevant logs and transactions o Understanding what processes or integrations were triggered and where failures occurred • Support and troubleshoot system integrations, including scenarios where Salesforce activity triggers downstream actions such as: o Project creation in workforce/work management systems o Account creation in ERP systems o Customer and billing record creation • Follow a logical, step-by-step approach to identify where data or process failures occur when integrations error out or do not complete as expected • Clearly communicate findings to senior team members to optimize their time and focus, providing insight into what happened and where remediation is needed • Interact directly with end users to understand issues, provide updates, and ensure a positive support experience • Continuously learn new systems and processes, including the client’s workforce management platform We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • experience in a systems support, application support, or junior admin role • Hands-on experience supporting Salesforce in a production environment • Strong analytical and troubleshooting skills with the ability to: o Assess problems logically o Trace issues across systems and data flows • Experience working with or supporting SaaS platforms • Comfort reviewing system behavior, logs, or transactional data to identify issues • Strong communication skills, with the ability to explain technical findings clearly to both technical and non-technical stakeholders • A proactive, confident attitude with the judgment to know when to solve independently and when to escalate • Exposure to or experience with: o Database concepts or working alongside DBAs o MS Dynamics Finance & Operations o ERP or billing systems (e.g., MBS or similar platforms) • Experience supporting or learning workforce or project management systems (e.g., SiteTracker) • Familiarity with system integrations and data flow across multiple enterprise platforms • Background in telecom, utilities, or other complex, systems-driven environments