Now Hiring: Communications Support Specialist – Downtown Saint Louis, MO
Onsite | Pet-Friendly Environment | Full-Time (8-hour shifts)
Pay Rate: $21 hourly
Updated resume required for consideration

Are you an organized, customer-focused professional who thrives in a fast-paced, phone-driven environment? We're seeking a Communications Support Specialist to support a major St. Louis-based organization with high-volume call handling, phone system management, and internal service coordination.
This role offers the chance to support executive teams, partner closely with administrative groups, and work hands-on with Cisco systems in a collaborative workplace — plus, it’s a pet-friendly environment!

✨ What You’ll Do
You will play a key role in managing incoming calls, supporting internal phone systems, and assisting employees across the company.
Primary Responsibilities

Handle 80–100 incoming calls per day
Maintain and update Teams, Cisco, and ORM user extensions
Assign new extensions for all new hires and remove extensions for separations
Set up voicemail and send instructions to new hires
Complete Archibus phone directory updates and setups
Notify managers of new extensions
Coordinate with the Cisco team for phone-related issues
Create service tickets in SAP for phone activations or repairs
Support and screen calls for executive leadership on the 15th floor
Collaborate closely with the OCA team and floor administrators
Handle irate callers with professionalism
Address coupon inquiries and product-related questions
Respond to help desk calls (x3777)
Assist with password resets and voicemail issues
Report and track dead ports requiring service
Answer internal calls regarding campus support (e.g., locked offices, events)