*Who We Are:* As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. *Work Arrangement:* Onsite: 5 days a week** *Why Join Crowley:* Contribute to meaningful projects that impact global trade, supply chains, and communities. In addition, work in a diverse, collaborative environment that values respect, integrity, and teamwork.** *What You'll Do:* Responsible for supporting and maintaining end user computer systems and peripherals, both on site and remote, while maintain/meeting team service level agreements. This includes both physical and virtual desktop environments.** *Key Responsibilities:* · Perform on-site analysis, diagnosis, and resolution of simple to moderate desktop operating system and application issues. · Interact with infrastructure services, software systems engineering, and/or applications development to restore service and/or identify and correct issues. · Install, configure, test, maintain, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. · Construct, install, and test simple to moderate customized application packages for deployment to end user systems. · Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. · Coordinate with third-party support and PC equipment vendors to identify and resolve issues when required. *Education & Credentials:* Bachelor's degree in computer science, business or a related field; or a combination of post-high school and equal experience may be substituted for education.** *Experience:* 2 or more years technical experience supporting end user devices. *Technical Skills:* · Strong knowledge of Windows 10/11 desktop operating systems. · Strong hands-on hardware troubleshooting experience. Proficient with Microsoft Office products, including Word, Outlook, Excel, Teams and Sharepoint. · Working knowledge of Microsoft Azure Virtual Desktop usage and administration. · Working knowledge of ticketing systems, such as Fresh Service or ServiceNow. · Basic understanding of corporate networking. Familiarity with Agile/Scrum methodologies and version control (Github). *Other:* · A Certification preferred. · Microsoft Certified Professional with experience in Office 365, Teams, and Azure is a definite plus. · Able to travel and work flexible hours. · Able to lift 50 pounds.** *What We Offer?* *We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.* *Our Total Rewards include:* · Competitive pay with recognition programs · Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays · Leave and family support: parental leave and sick leave · Learning and growth: access to training and development for continuous skill development · Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts *At Crowley, we invest in you—your success, your health, and your future.* **Job:** **Info Tech* **Organization:** **Infrastructure & End User US 9100* **Title:** *Support Services Specialist* **Location:** *FL-JACKSONVILLE* **Requisition ID:** *USA0003PN*