**Education - It's in Our DNA** At MBS, our primary goal is to provide customers with state-of-the-art technology, maintain genuine partnerships, and offer superior knowledge of the textbook industry in an effort to simplify course material distribution for educational institutions. That's why we employ dedicated teams of customer service and sales representatives, and operations personnel to ensure each of our customers are offered the same attention to detail. We are seeking a proactive **Support Services Analyst** to join our team. In this role, you will ensure the smooth operation of our computer systems and provide timely, effective solutions to technical issues. You will deliver high-quality support while consistently meeting established service level agreements (SLAs) and contributing to a seamless IT experience for the organization. **How You'll Make an Impact** + Install, configure, and support computer hardware, software, and applications. + Monitor and maintain computer systems and networks to ensure optimal performance. + Provide in-person and phone technical support to end users. + Troubleshoot and resolve hardware, software, and network issues. + Document incidents and solutions in the ticketing system. + Maintain user accounts and assist with password resets. + Support new application rollouts and system updates. + Manage multiple support tickets while meeting SLA requirements. + Escalate unresolved issues as needed and follow through to resolution. + Assist with phone queue coverage and incoming support requests. + Collaborate with internal teams to resolve web and system issues. + Perform additional responsibilities as required. **What You'll Need to Succeed** + High school diploma or equivalent; some college coursework or technical training preferred. + Minimum of 3 years’ experience in customer service, ideally in a technical support environment. + Hands-on experience with AS400, POS systems, PeopleSoft, printer support, Microsoft Office, and general computer hardware/software is a plus. + Strong customer service skills, both in-person and over the phone. + Excellent verbal and written communication, with the ability to explain technical issues clearly. + Skilled at troubleshooting, problem-solving, and applying technical knowledge across a variety of systems. + Able to multitask, work under pressure, and adapt to changing priorities. + Flexible availability, including weekends. **How We Elevate Our Employees** We believe your success is our success, and we’re committed to supporting you in every aspect of life. At MBS, we offer a comprehensive benefits package designed to promote physical, mental, and financial well-being. Our full-time employees receive access to medical, dental, and vision coverage; a 401(k) plan; life and disability insurance; earned time off and holidays; and a broad range of additional benefits. **Our Commitment to Diversity, Equity, & Inclusion** At MBS we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated. MBS is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. In the spirit of inclusivity, qualified applicants will receive consideration for employment without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, protected veteran status, race, religion or sexual orientation. **Job Locations** _US-MO-COLUMBIA_ **Requisition Post Information* : Posted Date** _2 weeks ago_ _(1/28/2026 1:00 PM)_ **_Requisition ID_** _2026-21522_ **_Category (Portal Searching)_** _Systems_