Bilingual Support Operations Associate

Job Description

Join our dynamic team as a Customer Experience Representative in a temporary position based in Lebanon, TN. Be part of a supportive call center environment where you will assist customers, sales reps, and end users from around the world.

Responsibilities

Handle inbound and outbound scripted calls with professionalism and empathy.Follow structured guidance and support to resolve customer inquiries.Perform accurate data entry and maintain up-to-date records.Learn and assist with order entry processes and ERP system navigation.Provide timely and courteous support to customers and internal teams.Escalate issues appropriately and follow up to ensure resolution.Maintain a positive and professional demeanor in a fast-paced environment.Support the broader Customer Experience team as needed.

Essential Skills

2-4 years of customer service or call center experience preferred.Must be bilingual (English & Spanish).High school diploma or GED required.Proficient communication skills in English (Spanish a plus).Comfortable using Microsoft Office and learning new systems.Detail-oriented with strong organizational and multitasking abilities.Willingness to learn and grow in a structured, team-oriented environment.Ability to work flexible or varied schedules as needed.

Additional Skills & Qualifications

Experience with high volume call handling (100-150 calls per day).Healthcare or medical device experience is advantageous.Excellent reading comprehension and experience with call scripts.Strong computer and data entry skills, including proficiency in Excel.Ability to handle upset customers with patience and understanding.

Work Environment

This role is based 100% in an office environment from Monday through Friday, 8 am to 5 pm, with a 1-hour lunch break. Expect to make about 17 calls per hour in a call center that typically has 10-20 people, depending on the day. The office is pleasant and includes a cafeteria onsite. Company culture is highly valued and emphasized.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lebanon,TN.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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