Description Are you passionate about creating new opportunities for the brands on top of Amazon’s advertising ecosystem? Are you passionate about working on trending Amazon technologies and tools to help build real-time, performant and scalable solutions for advertisers? We build and enhance the services that interfaces between Amazon Ad products and IN Brand advertisers through which most of the Ads revenue flows. The mission of the team is to enhance and simplify the experience of the advertiser while they use the Amazon ecosystem to advertise their products and increase their reach. Our products and services are used by advertisers of all sizes – from world’s largest brands to small businesses. We cater to both managed and self-serve advertisers while improving adoption, convenience, communication, payments, billing, reporting, etc. We also own targeting, relevance and data management aspects of Brand Ads. We work closely with the Product Managers, Designers, Account Managers and other brand advertisers with a focus on scale, performance and impact. Our tech stack covers a wide range of technologies giving exposure to develop full stack engineering skills, though we are heavily server side centric with majority of the changes on services and some on Web UI. We use a plethora of AWS technologies including S3, SNS, Dynamo, SQS, Glue, Athena, Redshift, Lambda, etc. Key job responsibilities As a Support Engineer you will play a leadership role on your team by becoming a subject matter expert on one or more services. You own support activities for these services and regularly work with development teams to establish and improve service support. You operate with limited guidance from management and aggressively drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities. Basic Qualifications - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages Preferred Qualifications - Experience in a technical customer support role - 2+ years of technical operations experience, including support and incident management, operations monitoring, process improvements, and metrics reporting - Experience writing and executing standard operating procedures and runbooks - Experience working in live sports or other streaming media services - Knowledge of streaming video technologies - Foundational knowledge of AWS technologies and networking concepts Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,100/year in our lowest geographic market up to $103,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.