Our client, a leading provider in the technical support industry, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the Hardware Support Team, delivering exceptional service and technical expertise to customers. The ideal candidate will have a service-centric attitude, strong communication skills, and a collaborative mindset which will align successfully in the organization. **Job Title:** Support Engineer **Location:** Alpharetta, GA **What's the Job?** + Deliver end-to-end technical support using remote diagnostic tools. + Lead strategic engagements with customers to understand pain points and align on resolution strategies. + Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous improvement. + Act as a bridge between customers and cross-functional teams to ensure diagnostic accuracy. + Participate in monthly on-call rotation to support customers across global time zones. **What's Needed?** + High School Diploma or equivalent; preferred college degree in a technical field. + Minimum 3 years in customer-facing technical support (remote or onsite). + Experience with HP Indigo as a press operator or field technician is highly preferred. + Familiarity with remote diagnostic tools and case management platforms. + Strong written and verbal communication skills. **What's in it for me?** + Opportunity to work with cutting-edge technology and tools. + Engage in continuous learning and professional development. + Be part of a collaborative and innovative team environment. + Contribute to strategic improvement projects that impact customer success. + Gain experience in a dynamic and fast-paced industry. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.