Our client, a leading organization in the technology support industry, is seeking a Support Engineer 3 to join their team. As a Support Engineer 3, you will be part of the Customer Support Department supporting critical incident management and customer escalation resolution. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset which will align successfully in the organization. **Job Title:** Support Engineer 3 **REMOTE** **Duration:** 18 Months on W2 **Pay Range: $30 - $33/hour + Benefits & PTO** **M-F 40 hrs/week** **What's the Job?** + Manage and resolve high-priority customer escalations impacting Microsoft’s strategic clients, including government and enterprise accounts. + Coordinate internal and external resources to drive timely resolution of critical issues. + Interface with various teams within Microsoft to facilitate effective communication and problem-solving. + Mentor and guide support teams to improve incident management processes and customer satisfaction. + Participate in 24x7 coverage schedules to ensure continuous support and escalation handling. **What's Needed?** + Minimum of 7+ years of experience in the technology industry, specifically in customer support or incident management. + Ability to work non-standard hours, including weekends and holidays, as required. + Strong knowledge of Microsoft products such as Azure, Office, AI, and Security solutions is a plus. + U.S. citizenship with a valid U.S. passport or Real ID for verification purposes. + Excellent communication, collaboration, and problem-solving skills. **What's in it for me?** + Opportunity to work on high-impact, critical customer situations for top-tier clients. + Remote work flexibility from anywhere in the U.S. + Engagement with cutting-edge technologies including cloud, AI, and security solutions. + Participation in a dynamic and inclusive team environment. + Potential for contract extension up to 18 months based on performance and business needs. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._ ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.