Our client, a leader in technology solutions, is seeking a Support Engineer 3 to join their team. As a Support Engineer 3, you will be part of the Customer Experience & Success organization supporting the Critical Situation Management Escalation Team. The ideal candidate will have strong incident management skills, excellent customer support capabilities, and the ability to collaborate effectively, which will align successfully in the organization. **Job Title:** Support Engineer 3 **Location:** Remote **Pay Range:** $28/hr - $32/hr **What's the Job?** + Address high priority customer escalation needs for critical and high-visibility problems impacting strategic customers. + Participate in a 24x7 coverage schedule to provide timely and reliable responses to complex customer escalations. + Provide mentorship assistance regarding the escalation process to ensure successful execution. + Interface with various groups within the organization to drive resolution, up to the executive level as necessary. + Identify systemic issues and flag process breakdowns during the escalation process. **What's Needed?** + 7+ years of experience in the technology industry, specifically in customer support or incident management. + Strong familiarity with Microsoft products, including Azure, Office, AI, and security. + Ability to work non-standard hours, including weekends and public holidays. + Proven track record of effectively resolving escalations and mentoring others. + U.S. citizenship with a valid U.S. Passport or Real ID. **What's in it for me?** + Opportunity to manage high-impact situations for premier customers. + Work remotely from anywhere in the U.S. + Engage with the latest technologies, including cloud and AI. + Be part of a team that values collaboration and innovation. + Potential for contract extension beyond the initial term. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.