Description As a Support Engineer in our fast-growing and innovative team, you will help maintain and support large-scale systems that power dynamic ad insertion (DAI) for live sports and live events. Your work will directly impact millions of viewers worldwide, ensuring seamless ad delivery with high performance and low latency. This is a unique opportunity to work on complex problems in the high-throughput, real-time streaming domain, bringing customers an exceptional viewing experience. Key Job Responsibilities: We are currently looking for a Support Engineer to help us optimize and grow our infrastructure. Our services operate at scale and support Live events Dynamic ad insertion, so a passion and discipline around operational excellence is key. In this role you will have the opportunity to: Drive continual improvement in systems operations through tool building and automation Drive root cause analyses Scale our services: Lead the planning, forecasting, and technical approaches to operating at peak scale Monitor and report on the health of our services at an executive level Collaborate with and learn from world-class leaders to meet world-class challenges, every day Work in an environment where operational excellence is truly the first priority, and where the degree of automation is above par Requirements: Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience Knowledge and high proficiency in AWS services Experience supporting Live events and streaming services (monitoring, troubleshooting, scaling) Preferred Qualifications: 2+ years of relevant hands-on systems engineering and administrative experience in cloud-based administration Familiarity with object-oriented design and coding skills Ability to effectively articulate technical challenges and solutions Adept at handling ambiguous or undefined challenges through strong problem-solving abilities Basic Qualifications - 1+ years of software development, or 1+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Preferred Qualifications - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,200/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.