We're hiring for a Support Center Representative in Charleston, SC!

Job Description:

- Responds to customer service calls and operates the parking gate access controls for patient/visitor, employee and student parking facilities at the campus.

- Maintaining expert knowledge of the parking access controls system including remote and onsite gate operations

- Troubleshooting customer service calls and operating gates as required

- Documenting call details and initiating follow-up actions; Monitoring cameras for problems or suspicious activity.

- Maintaining expert knowledge of the Logi dispatch system and the Samsara vehicle tracking app

- Providing excellent customer service to the clinical personnel requesting patient transport

- Communicating in a positive, courteous and professional manner at all times

- Clearly informing drivers about scheduled/unscheduled trips, traffic, obstacles and specific patient/trip requirements

- Monitoring routes and status of all drivers to coordinate and prioritize their schedules

- Assisting clinical personnel and drivers with troubleshooting challenges

- Ensuring trip data is well-documented for process evaluation/improvement and reporting purposes.

- Verifying customer information to ensure delivery success

- Delivering orders using an automobile, a golf cart or on foot

- Assisting customers with order pick-ups at the Bee Street office.

- Directing customers to appropriate parking locations and bus stops

- Providing bus schedule and next estimated arrival

- Offering general departmental information like hours of operation, services provided and contact information

- Monitoring departmental email inbox and responding to inquiries or forwarding to appropriate department contact

- Assisting with parking citation adjudications

- Performing data entry and assisting with reports.

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Job Type & Location

This is a Contract to Hire position based out of Charleston, SC.

Pay and Benefits

The pay range for this position is $15.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Charleston,SC.

Application Deadline

This position is anticipated to close on Feb 13, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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