Description

Summary Description:

Position is responsible for providing customer support to internal and external customers through execution of the department’s objectives and tactical plans for our corporate business growth. Position will proactively address service issues and customer concerns with the ability to react and effectively working with manager when responding to customer needs. Position is responsible for ensuring customer orders are shipped on time and in full servicing our customer with excellence.

Key Accountabilities:

Responsible for timely and accurate order management assigned to Region Commercial Team, communicating directly with the account’s buyers.Perform daily audit of open orders, including research and rescheduling of orders that are still open from previous day.Review orders for completeness and accuracy. Acquire needed information and/or approvals prior to releasing order for shipment (i.e.: pricing discrepancies, approval to ship close-dated cases).Schedule dock appointments for CPU customers and maintain appointments within scheduling applicationManagement of delivered orders through in-house Transportation Department.Coordinate with Customer Experience Manager, Production Planner, Demand Planner, Warehouse Manager, Materials Manager to ensure additional product requirements (promotion planned, new DC/store) are received from customer contacts communicated and understood.Directly responsible for determining whether substitutions / date changes are required for order fulfillment based upon projected shortages.Confidently build strong customer relationships while supporting sales personnel in identifying customer order practices that are inconsistent with service level agreement.Reviewing aged inventory and discontinued items at company owned bottling operations and at co-packer locations.Maintain requirements in customer’s vendor sub-systems.Review SAP T-Code for pricing discrepancies and follow written SOP.Communicate and partner with management and SMO’s on IDOC reports to ensure that EDI errors are corrected, and customer files are updated to include new items, communicate data revisions to Customer Experience Manager.Provide A/R with invoice management assistance to resolve short/over payments and claims; communicate issue, root cause and resolution to internal and external customers in a timely manner.Manage returns, damage claims and complaints; communicate cause and resolution to affected/responsible business partners, assign action items to appropriate personnel and ensure approval is obtained.Ensure root cause accuracy and completeness of Supply Chain Key Performance Indicators.Participate in team initiatives to further continuous improvement.

Skills

Supply chaincustomer serviceorder managementSAPBuyer purchasingPurchase orderInventoryData entryPurchasingSupply chain management

Top Skills Details

Supply chain,customer service,order management,sap,Buyer purchasing

Additional Skills & Qualifications

Someone who has worked Business to business and in manufacturing, order management, supply chain, work with spreadsheets, supply chain experience, SAP.

Strong skill set in Microsoft Office programs (Word, Excel, PowerPoint, Outlook)Ability to work well under pressureProblem resolutionIndependent worker – self directedAbility to adapt to change

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tampa,FL.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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