1. Assure SCP delivery and processes adhere to service scope and SubContractor agreement2. Oversee meeting of all Target Performance Levels and Quality of assessments, in co-ordination with the TPL Manager3. Enable SCPs to achieve monthly volume profile and overall contractual volumes by ensure requisite volumes are flowed through from Maximus Support Centres to SCP, and customer referrals are progressed in a timely manner by SCP4. Ensure that Maximus and SCP delivery is complementary. Build and maintain relationships with the SCPs that foster a collaborative approach, sharing good practice and a ensuring a drive for continuous improvement across all aspects of performance5. Support/coach under-performing supply chain partners to improve any aspect of under-performance vs. expectation, including through the formal Rectification Plan Process6. Act as a conduit between Maximus and SCPs, providing regular performance updates, issuing of formal notifications and communications and delivery of responses7. Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect

Qualifications & ExperienceEssentialProven leadership capability with a strong track record as motivator of people operating both physically in teams and remotelyDemonstratable experience successfully managing a Supply Chain contract/performanceTrack record of successful developing positively Senior Stakeholder relationshipsDesirableExperience of driving continuous improvement strategies to successful completionDemonstrable commercial and financial acumen
Individual CompetenciesEssentialA commitment to the principles and practices of diversity, equity, and inclusionStrong customer and performance-focus, able to work to deadlinesAble to work effectively in a fast-pace, complex, multi stakeholder environmentExtreme attention to detailStrong planning and organisation skillsHighly effective communicator – verbal, written and visual, able to interact with both internal and external senior stakeholdersExperienced problem-solverAble to analyse and interpret dataDesirableHighly confident in the use of Microsoft packagesStrong conflict manager
Travel requirementOccasional travel within Lot (Scotland, North West and Yorkshire)
Key Contacts & RelationshipsInternalSupply Chain DirectorTPL ManagerSupply Chain Co-ordinatorContract PerformanceFAS Support CentreSME PIPHead of Quality PIPMaximus Supply Chain & ProcurementMaximus UK Shared ServiceExternalAuthority Supply Chain Partners
EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.  Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.  We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.