Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
Your Impact
The primary purpose of this role is coordinate between field and SSC personnel to assist in follow-up on incidents, design and implement programs supporting strategic initiatives and run the business activities. This position will serve as the first point of contact on non-emergency response items, facilitating intelligence gathering and summarization for the Sr. Director of SC Asset Protection. The principal purpose of this position is to enable an environment actively fostering collaboration between the field and SSC personnel to accomplish desired capabilities, tools and process improvements. This position will facilitate the information cascade of programs and events from SSC and field personnel and communicate updates to the Sr. Director of SC Asset Protection for direction and critical decisions. This role works closely with the Regional Asset Protection and Safety Directors / Managers as well as SSC based support functions to identify and proactively address needs, opportunities and provide immediate support in response to incidents in the field
What You Will Do
Coordinates overall development and maintains ongoing improvement initiatives of AP and Safety programs
Actively seek alignment and integration around corporate initiatives to assess impact to Supply Chain operations and ensure AP organization is educated and prepared for efforts as they deploy. Partner with corresponding AP director to identify and mitigate risk exposure with new / future initiatives
Design and implement programs that support run the business activities and adoption / realization of departmental strategy
Analyze data and identifying trends to partner with the SSC / field subject matter experts to take appropriate actions in facilitating training and change management to address key behavioral shifts to accomplish desired outcomes
Identify what is most important for APSMs to focus on within the review platform. Maintain updates to SC Support Review content as processes and focuses change
Lead efforts to improve efficiency with the APC platform. Maintain decision rights for any changes being recommended by business partners to this platform. Develop and cascade necessary training to field and store teams on any major enhancements and changes
Complete SC location visits throughout the fiscal year to identify opportunities related to Asset Prevention & Safety departmental processes, programs and technology requirements
Coordinate field efforts around run the business activities and updates being developed and delivered by the SC Regional AP Managers
Facilitate town hall discussions to drive future SC field and store facing initiatives
Coordinate with Learning & Development / Leadership to deliver training programs for Asset Protection and Safety as related to Asset Protection and Safety programs, processes and initiatives
Participate in training sessions for AP and SC personnel related to Asset Protection programs and processes to identify gaps and partner with the subject matter experts at the SSC to provide solutions
Coordinate all training broadcasts intended for SC AP and Support teams. Determines topics based on time / seasonally relevant needs of stores and the APS organization. Assists with direction and review of scripts and content to ensure alignment to department and organization strategy
Mentor newly onboarded APSMs and collaborate with SSC Staff to deliver core development training to rookie APSM/RAPMs
Attend meetings and represent the department when the Sr. Dir. Of SC Asset Protection is unavailable. Serve as backup to Director and make critical decisions that align with departmental strategy
Collaborates with key stakeholders in the corporate office and cross-functional teams throughout the organization to ensure alignment of programs and processes
Recognize trends in programs to see the opportunities and understand what is working well and not working well in order to take appropriate action to drive performance in an omni-channel environment
Analyzes data to identify issues, root causes, and trends contributing to margin erosion
Recognizes enterprise and industry wide trends and work collaboratively with cross functional groups to develop and implement solutions across entire organization
Escalates issues to the SC Sr Dir. Asset Protection as needed
Minimum Qualifications
Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable
5 Years Retail or professional environment in LP
5 Years Multi-store big-box retail experience
Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
Experience working closely with cross-functional teams
Preferred Skills/Education
Experience working in an omni-channel retail environment
Demonstrated experience analyzing business documents (P&L, exception reports, etc.)
Experience conducting quality reviews/audits
Experience in using physical security systems (CCTV, EAS, etc.)
LPC/LPQ qualification
Completion of a certified training program (Wicklander-Zulawski or Reed training)
About Lowe's
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.